You are at : Site Map > After sales & Returns After Sales & Returns We are completely dedicated to total customer satisfaction, and most of our new customers are recommended to us by existing customers. We understand we have to provide an exceptional level of service and support for our jewellery, to maintain and develop our customer base. Returns and Exchange Policy If for any reason you are not entirely satisfied with your jewellery you can return it within 30 days. We are more than happy to exchange the jewellery for an item of the same value, or greater. If however, you would like a full refund then the following process must be followed. Please call 0845 652 1391 to inform us that you would like to return your item of jewellery. You will be given a reference number. Return all original packaging, including any relevant diamond certificates. A replacement fee of £125 is charged for a new certificate if not returned. Address your package after receiving details from Ralph Blacklock as to the returns address. Please ensure that there is no mention of Ralph Blacklock on any outer packaging as this will be a security risk. Call Ralph Blacklock before the jewellery is actually sent. Any unauthorised mail will be returned to sender. Any items damaged or altered in any way will not be accepted as returns. Quality checking will take place once the item(s) are received. Once received and checked you will receive an email which will confirm any further course of action if necessary. You will receive monies in the same form of payment originally used for the purchase. Ralph Blacklock accepts no responsibility for items lost or damaged in the post. further reading Statutory Instrument 2000 No. 2334 - The Consumer Protection (Distance Selling) Regulations 2000